Return policy

Return and Refund Policy

Cancelation Policy: -

1. in case there is an order cancellation. Please do so before it is shipped. Once the product is shipped it can’t be cancelled using our website.

Exchange Policy

1. We offer Exchange only. We do not offer returns for refund.

2 Exchange requests must be raised within 48 hours of the product being marked as delivered.

3 Requests made after 48 hours will not be accepted.

Exchange Charges

1. A ₹200 exchange processing fee will be applicable for every approved exchange.

2. This charge covers reverse pickup, quality inspection, repackaging, handling, and shipping costs.

3. Exchange will be processed only after the exchange fee is paid.

Refund Policy

1. We do not provide refunds under any circumstances.

2. Once an order is placed, it is not eligible for a refund.

Wrong Product Received

If you believe you have received a wrong product:

* You must contact us within 48 hours of delivery.

* A continuous 360° unpacking video is mandatory, starting from the sealed package (showing the shipping label) until the product is completely unpacked.

* The video must be unedited, without any cuts or pauses.

* Claims without a valid unpacking video will not be accepted.

Product Condition for Exchange

The product must be:

* Unused, unwashed, and unworn.

* Returned with all original tags, packaging, and accessories intact.

* Free from perfume, stains, makeup, damage, or alterations.

Products failing the quality check will not be eligible for exchange and will be returned to the customer.

Non-Exchangeable Products

The following are not eligible for exchange:

* Products requested after 48 hours of delivery.

* Used, washed, damaged, or altered products.

* Products without original tags or packaging.

* Products without the required unpacking video for wrong product claims.

How to Request an Exchange

Please contact our customer support within 48 hours of delivery with:

* Order Number

* Registered Name

* Mobile Number

* Reason for exchange

* Photos of the product

* 360° unpacking video (mandatory only for wrong product received claims)

Our support team will review your request and provide further instructions.

Important Note

By placing an order on the Jaimini website, you acknowledge that you have read and agreed to this Return, Exchange & Refund Policy.